FAQ

1. How do I order?

  1. As with most online stores, you simply need to add an item(s) to your virtual cart and select the size and quantities you need.
  2. When you’re ready to buy, select “checkout”
  3. Follow the prompts to successfully purchase your item(s) until you get a confirmation email/SMS with your order number.
  4. There are 2 payment methods, namely EFT/bank deposit payments or an instant secure payment service via PayFast.co.za
  5. We will process and pack your order and capture EFT payments on the following business day and this can take up to 3 business days.
  6. We cannot process EFT (Electronic Funds Transfer) payments without your proof of payment (POP) and your order will be voided if we do not have your POP by midnight of your order being placed. All POPs need to be sent to customer@bombshellsa.com within 12 hours of placing your order.
  7. We deliver any city /province within South Africa 2-3 business days

 

All of our payment gateways are safe and secure. We use the same payment gateway as major online retailers. Our site also has all our SSL certificates, meaning that your personal information is safe and your privacy is protected.

2. Is my order confirmed?

Your purchase was processed successfully if you can answer ‘YES’ to the following questions:

  1. Were you taken to a confirmation page on completion of your purchase?
  2. Did you receive an email or SMS confirming your order along with your order number?

If not, we are afraid that your order has not come through on our side. Please give it another try!

3. Can I change my order or information after placing an order?

You have 12 hours to make any changes and notify us via email at customer@bombshellsa.com

We have made provision for change of 1 business day.

4. Can I order via social media messaging or comments on your social media accounts?

We can confirm orders via social media direct messages, phone-call or email or you can make purchases via our online store.

5. I paid via EFT, but did not get an order confirmation via email?

  1. Make sure that you followed the checkout prompts all the way to the end (you should receive an order number via email, regardless of whether you have paid or not, to book your products)
  2. Make sure that your email address and contact number provided at checkout is correct
  3. If you forgot to confirm your order after paying and were not redirected to the ‘success’ page, you will need to re-order your items and send us your proof of payment so that we can capture and link it to your order number.

6. How long before I receive my parcel?

We have a turnaround time of 7 business days at most, but you would usually receive it within 2-3 business days.

7. How do exchanges and returns work?

Our returns policy lasts 14 calendar days.  They need to be exchanged or returned in the same condition as were received.

8. How can I get a student discount?

Email us at customer@bombshellsa.com with the subject line ‘Student Discount’ and attach a selfie of you and your valid student card. We will validate it and send you the discount code of 10% off.

9. Can I collect my order at your WAREHOUSE instead of having it delivered?

Due to customers forgetting to collect their orders in the past, we no longer have the capacity to provide the option of collection at our WAREHOUSE. It’s always better to have the hassle-free pleasure of having your order delivered to your door.

10. How can I pay for my order?

Our payment options include the following:

  • Credit card: VISA & MasterCard and most mainstream currencies at PayFast.co.za
  • EFT/bank deposit (manually via your banking app or direct deposit/transfer)

All of our payment gateways are safe and secure. We use the same payment gateway as major online retailers.